Terms and Conditions

Effective date: 2 September 2026

Please read these terms before using our website or playing our games. They form a legal agreement between you and Susa Tech Oy, and they explain what you can expect from us and what we expect from you.

We have written them in plain language on purpose. Nothing in these terms takes away rights you have as a consumer under Finnish or EU law.

1. Who we are

We are Susa Tech Oy ("Susa Games", "we", "us", "our"), a limited company registered in Finland.

• Business ID (Y-tunnus): 3529961-2
• Registered address: Otakaari 7, 02150 Espoo, Finland
• Email: info@susa.games
• Website: https://www.susa.games

2. What these terms cover

These terms apply to our "Services", which means:

• our website at www.susa.games, and
• our games, including Summer Love: Merge & Story, together with any related content, updates, and support we provide.

Our Privacy Policy explains how we handle your personal data and forms part of your agreement with us.

If you download a game from the Google Play Store or another app store, that store's own terms also apply to you. Where a store's terms conflict with ours in relation to your purchase from that store, the store's terms apply to that purchase.

By using the Services, you agree to these terms. If you do not agree, please do not use the Services.

3. Changes to these terms

We may update these terms — for example, to reflect new features, or changes in the law.

If a change materially affects your rights, we will give you reasonable advance notice through the Services or by email before it takes effect. If you do not accept the change, you may stop using the Services and close your account. Minor changes, such as corrections or clarifications, take effect when we post them.

We will always show the effective date at the top of this page.

4. Who can use our games

You must be at least 13 years old to use the Services.

If you are between 13 and 17, you may only use the Services with the permission of a parent or legal guardian, who accepts these terms on your behalf and is responsible for your use of the Services, including any purchases.

If you are a parent or guardian and you believe your child has used our Services without your permission, contact us at info@susa.games and we will help.

5. Your licence to use our games

We give you a personal, non-exclusive, non-transferable, revocable licence to use the Services for your own private entertainment. This licence lasts for as long as you comply with these terms.

You do not buy our games or any part of them — you are licensed to use them. We keep all rights we do not expressly grant you here.

6. Rules for using our games

To keep our games fair and enjoyable, you agree not to:

• use cheats, bots, automation, hacks, mods, or unauthorised third-party software to modify or interfere with a game;
• exploit bugs or errors to gain an unfair advantage instead of reporting them to us;
• reverse engineer, decompile, or disassemble our software, except where the law expressly permits it (including where necessary for interoperability under mandatory EU law);
• attempt to gain unauthorised access to our systems, other players' accounts, or our servers;
• disrupt or overload our servers, or interfere with other players' use of the Services;
• harass, threaten, abuse, or harm other players or our staff;
• post content that is unlawful, defamatory, hateful, obscene, or that infringes anyone's rights;
• sell, buy, rent, or transfer an account or virtual items outside the Services;
• use the Services for commercial purposes without our written permission; or
• collect other users' personal data through the Services.

If you are not sure whether something is allowed, ask us at info@susa.games.

7. Accounts

Some features may require an account or a sign-in through a third-party service.

Keep your login details confidential and do not share your account. Tell us promptly at info@susa.games if you think someone else has accessed your account.

You are responsible for activity that takes place through your account, unless that activity was not your fault — for example, where someone gained access through no failure on your part.

8. Purchases, virtual items, and your right to cancel

Our games are free to download and contain optional in-app purchases and advertising.

How purchases work. In-app purchases are processed by the app store you downloaded the game from (for example, Google Play), not by us directly. That store is the seller of record for your purchase, handles your payment, and applies its own refund policy. Prices are shown in your local currency and include VAT where applicable.

What you are buying. In-app purchases give you a limited, personal, non-transferable licence to use virtual currency or virtual items inside our games. Virtual items:

• have no monetary value and cannot be exchanged for real money;
• cannot be transferred or sold outside the Services; and
• can only be used within the game they were bought for.

Your right to cancel. As a consumer in the EU, you normally have 14 days to withdraw from a purchase of digital content. Because virtual items are delivered to you immediately, you are asked to consent to immediate delivery at the time of purchase and to acknowledge that you then lose your right of withdrawal. This is required by EU law and is how the app stores handle digital content.

This does not affect your statutory rights if the content is faulty, does not match its description, or does not work as it should. In those cases you may be entitled to a repair, a replacement, or a refund.

Refunds and problems. If a purchase did not arrive, was charged twice, or something went wrong, first request a refund through the app store you bought it from. If the store cannot help, contact us at info@susa.games and we will look into it and put right anything that is our responsibility.

Purchases by children. If a child made a purchase using your device or payment method without your permission, contact the app store and us as soon as possible. We will handle these requests fairly.

Price changes. We may change prices for future purchases. Changes never apply retroactively to something you have already bought.

9. Ads and third-party services

Our games contain advertising, and our Services may link to third-party websites and services.

We do not control advertisers or third-party sites, and we are not responsible for their content, products, or privacy practices. Any dealings you have with them are between you and them. Our Privacy Policy explains what data is shared with advertising partners and the choices you have.

10. Updates, changes, and ending a game

Games evolve. We may add, change, or remove features, and we may require you to install updates so the game keeps working.

We may also stop offering a game or a feature. If we do, we will give you reasonable advance notice where we can, so you can use up anything you have already paid for. If we end a game while you still hold unused virtual currency that you paid for, we will refund it to the extent required by applicable consumer law.

We aim to keep the Services available, but we cannot promise they will always be uninterrupted or error-free. We may suspend the Services temporarily for maintenance, security, or technical reasons.

11. Our intellectual property

We own or license everything that makes up the Services — including the games, software, artwork, characters, stories, music, sound, trade marks, and the Susa Games name and logo.

You may not copy, modify, distribute, sell, or create derivative works from any of it, except where these terms allow it or the law gives you that right.

You may share screenshots, videos, and streams of our games for non-commercial purposes, including on video and streaming platforms, and you may monetise that content through the platform's normal creator programmes. Please do not suggest that we endorse or sponsor your content unless we have agreed to that in writing.

12. Your content and feedback

If you submit content through the Services — for example a message, a review, or an image — you keep ownership of it.

You give us a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, adapt, and display that content for the purpose of operating, improving, and promoting the Services. This licence ends when you delete your content or close your account, except where we must keep a copy by law or where the content has already been shared with others.

You are responsible for the content you submit and confirm that you have the right to share it, and that it does not break the rules in section 6.

Where you have moral rights in your content, we respect them; nothing in these terms asks you to waive rights that cannot be waived under Finnish law.

If you send us suggestions or feedback, we may use them freely without owing you payment or credit. We will not treat feedback as confidential unless we have agreed otherwise in writing.

13. Suspension and termination

By you. You may stop using the Services at any time, and you can ask us to close your account by emailing info@susa.games.

By us. We may suspend or terminate your access if you seriously or repeatedly break these terms, if your use puts other players or our systems at risk, or if we are required to do so by law.

Before we suspend or terminate an account we will, where it is reasonable and lawful to do so, tell you why and give you a chance to put things right. Where we act immediately because of a serious risk, we will tell you as soon as we can afterwards.

If you think we got it wrong, email info@susa.games and we will review the decision and reply to you.

If we terminate your account because you broke these terms, you may lose access to virtual items associated with it. Where consumer law entitles you to a refund in those circumstances, we will honour it.

14. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We do not limit or exclude our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• gross negligence or wilful misconduct; or
• anything else that cannot be limited or excluded under Finnish or EU law, including your statutory rights as a consumer.

Subject to the above, and to the extent permitted by law, our total liability to you for all claims arising in any 12-month period is limited to the greater of (a) the amount you paid us or through our games in that period, or (b) EUR 100.

We supply the Services for private use. If you use them for any commercial purpose, we are not liable to you for loss of profit, loss of business, business interruption, or loss of business opportunity.

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, war, strikes, network or hosting outages, or the acts of app stores or other third parties. If such an event occurs, we will let you know and work to limit the effect on you.

15. Complaints and dispute resolution

Talk to us first. If something has gone wrong, email info@susa.games with your account or order details and a description of the problem. We aim to acknowledge complaints within 5 working days and to resolve them within 30 days. Most issues are settled at this stage.

If you are not satisfied, and you are a consumer, you can take the matter further free of charge:

• Consumer Advisory Services (Kuluttajaneuvonta), run by the Finnish Competition and Consumer Authority, offers free advice and mediation — https://www.kkv.fi/en/consumer-advice/
• The Consumer Disputes Board (Kuluttajariitalautakunta) can issue a recommendation on your dispute — https://www.kuluttajariita.fi/en/. Please contact Consumer Advisory Services before taking a case to the Board.
• If you live in another EU country, the European Consumer Centre network can help with cross-border complaints — https://www.eccnet.eu/

Note: the European Commission's Online Dispute Resolution (ODR) platform closed on 20 July 2025 and is no longer available.

Using any of these routes does not affect your right to go to court.

16. Governing law and where disputes are heard

These terms are governed by the laws of Finland.

If you are a consumer, this choice of law does not deprive you of the protection of the mandatory consumer laws of the country where you live. You may bring proceedings in the courts of the country where you live, or in the Finnish courts. We will only bring proceedings against you in the courts of the country where you live.

If you are a business, the courts of Finland have exclusive jurisdiction.

17. Other terms

Severability. If a court finds any part of these terms unenforceable, the rest stays in force.

No waiver. If we do not enforce a right straight away, we do not lose that right.

Assignment. We may transfer our rights and obligations under these terms to another company, for example if our business is sold. We will tell you if this happens, and it will not reduce your rights. You may not transfer your rights or obligations without our written consent.

Entire agreement. These terms, together with our Privacy Policy and any additional rules we publish for a specific game or event, form the whole agreement between us.

Notices. We may contact you through the Services or by email. Formal legal notices to us should be sent to Susa Tech Oy, Otakaari 7, 02150 Espoo, Finland, and copied to info@susa.games.

Language. These terms are written in English. If we publish a translation and there is a conflict, the English version prevails, unless mandatory local law says otherwise.

18. Contact us

Susa Tech Oy

Otakaari 7, 02150 Espoo, Finland

Business ID: 3529961-2

Email: info@susa.games

We are always happy to hear from you — questions, comments, complaints, or compliments.